FAQs – Get Scrunched

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FAQs


1. Where is my order?

You can contact our support team at support@getscrunched.comMonday-Friday. They will help you out with your order tracking. We willtry to respond to emails within 24 hrs. Please be patient with us as wehave a lot of emails to go through during the sale.

2. How do I know which size to pick?

3. What is the shipping time?

All the informations regarding shipping rates and time you can get here.

3. What is the shipping time?

All the informations regarding shipping rates and time you can get here.


  • 4. What does it mean by 18mm, 20mm and 22mm?

  • This means the size of the rods that will be at each end of your band to connect to your the scrunchie band to your watch.

    5. How much is the shipping?

    All the informations regarding shipping rates and time you can get here.

    6. What bands are good for smaller wrists?

    Here you can find some of the scrunchies that are perfect for smaller wrists. Just make sure to choose the SMALL size. 

    7. How can I cancel my order?

    You can contact our support team via support@getscrunched.com. We will try to cancel any orders by request but we can't guarantee we will get to your email before the order ships.

    8. Are you shipping internationally?

    Yes, we do. You can check the shipping rates and times here.

    9. Do you offer refunds?

    Yes, we do. Contact us explaining the reason for refund and we will gladly issue you a refund, if you are eligible for one. 

  • 10. How do I know which rod fits my watch?
  • To find this information please visitthe Samsung, Garmin or any other smartwatch website; for example, if Iam wondering what size rod I need for a Garmin Forerunner 4/4S, I wouldgo onto the Garmin website where it states (in the specs section) thatthe 40mm watch face quick release band size is 18mm and the 45mm watchface quick release band size is 22mm.

    11. Do you accept returns?

    11. Do you accept returns?

  • 12. I have bought a watch on Amazon, do you have a scrunchie that will fit my smartwatch?
  • We have plenty universal scrunchies andbands that can fit different smartwatches. If you are not sure which oneis perfect for you, contact our support team and we will help you out.

  • 13. What kind of fabric is used for scrunchies?
  • Our scrunchies are made from cotton and elastane.

  • 14. I forgot to add my discount code, can you refund me the difference?
  • Unfortunately, in this case we cannot offer you a refund since it was your mistake.